Shared Call Center Systems and Methods (GigaPOP)
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United States of America Patent
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N/A
Issued Date -
Jan 24, 2008
app pub date -
Nov 2, 2006
filing date -
Nov 2, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Embodiments of the present invention relate to shared call centers. More particularly, embodiments of the present invention relate to a shared call center that is in electrical communication with one or more client call centers. The shared call center, in embodiments, provides monitoring of agent personnel, provides customization of agent desktop applications or provides evaluation of agent personnel.
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