Remote expert screen pop via data message
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United States of America Patent
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N/A
Issued Date -
Jan 24, 2008
app pub date -
Jul 18, 2006
filing date -
Jul 18, 2006
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method and apparatus are provided that allows an agent of an organization to display client information on a computer of a consultant. The method includes the steps of the agent receiving a call from a client of the organization along with information about the client from a host of the organization and selecting the consultant for a communication session between the agent and consultant. The method also includes the step of the host sending the client information to an Internet address of the consultant within a data message that is sent through a communication channel that is different than a channel of the communication session.
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