RECEPTION SUPPORT SYSTEM AND PROGRAM THEREFOR
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United States of America Patent
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N/A
Issued Date -
Feb 21, 2008
app pub date -
Dec 28, 2006
filing date -
Jul 14, 2006
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
The system carries out a voice recognition process for generating a log file by converting a voice signal uttered from the client terminal and operator terminal into a text, and storing the log file in a log database by being correlated with the client terminal for detecting a presence of a point of the operator asking again in a text of the log file which is used for setting a level of each client as attribute information, followed by selecting a level based on the number of times of the operator asking again by referring to an attribute information content update database including a condition for changing the attribute information based on the detection result and updating a database recording the attribute information for each client.
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