Call transfer using session initiation protocol (SIP)

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United States of America Patent

PATENT NO 9042372
SERIAL NO

11929766

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Abstract

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A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Sayko, Vyacheslav V San Bruno, US 7 198
Tikin, Aleksandr V Walnut Creek, US 6 93
Zhakov, Vyacheslav I El Sobrante, US 7 198

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