Systems and Methods for Recording Encrypted Interactions

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United States of America Patent

APP PUB NO 20080052535A1
SERIAL NO

11428239

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Abstract

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Systems and methods for selectively recording encrypted contact center interactions based upon characteristics associated with the interaction, a contact center, or a recording module.

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Patent Owner(s)

Patent OwnerAddress
WITNESS SYSTEMS INC300 COLONIAL CENTER PARKWAY ROSWELL GA 30076

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Calahan, Marc Adam Woodstock, GA 5 79
Spohrer, Daniel Thomas Alpharetta, GA 10 89
Williams, Jamie Richard Alpharetta, GA 76 1059

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