System and method for contact device dynamic downloads
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United States of America Patent
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N/A
Issued Date -
Mar 6, 2008
app pub date -
Aug 31, 2006
filing date -
Aug 31, 2006
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Modeled contact results for contact attempts to plural accounts using plural contact treatments are applied to optimize the contact treatments used to contact the accounts. Plural objective functions solved by a goals programming formulation include the number of accounts to manage through a predetermined contact treatment, such as telephone communication treatment. Contact results from the contact treatment are fed back to re-optimize accounts for additional contact attempts. Optimization of the number of accounts downloaded for telephone communication treatment improves utilization of contact resources, such as contact device utilization.
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