Systems and Methods for Recording in a Contact Center Environment
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United States of America Patent
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app pub date -
Mar 29, 2007
filing date -
Sep 29, 2006
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods for recording in a customer center environment are provided. In this regard, a representative method comprises: receiving data related to a communication; communicating with a recording system to determine the processing capabilities of the recording system; determining whether to adjust packet size of the data based on the processing capabilities of the recording system; responsive to determining that the packet size is to be adjusted, adjusting the packet size of the data based on the processing capabilities of the recording system; and transmitting the data with the adjusted packet size to the recording system.
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