Web integrated interactive voice response
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United States of America Patent
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Dec 13, 2011
Grant Date -
Apr 24, 2008
app pub date -
Dec 19, 2007
filing date -
May 30, 2002
priority date (Note) -
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Abstract
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
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