AUTOMATIC GENERATOR AND UPDATER OF FAQS

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United States of America Patent

APP PUB NO 20080104065A1
SERIAL NO

11553136

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Automatically generating and updating of frequently asked question (FAQ) lists are described herein. User inputs requesting information are matched to stored question and answer pairs, and values associated with the stored question and answer pairs are manipulated. An FAQ list may be generated and updated by selecting relevant question and answer pairs by comparing parameters supplied by an authoritative user (e.g., a webmaster) with values associated with the stored question and answer pairs. Selected question and answer pairs are added to the FAQ list, which may be displayed on a web site. Additionally, the FAQ list may be updated with new question and answer pairs based on parameters from the authoritative user or varying values in known question and answer pairs.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
AGARWAL, REENA Bellevue, WA 3 98
Harris, Edward David Bellevue, WA 5 91
Pohlmann, Nils Henry Seattle, WA 2 55

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