System For Establishing Outbound Communications With Contacts From A Call Center
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United States of America Patent
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Issued Date -
Jul 3, 2008
app pub date -
Dec 29, 2006
filing date -
Dec 29, 2006
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.
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