System and method for managing hold times during automated call processing
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United States of America Patent
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Feb 3, 2015
Issued Date -
N/A
app pub date -
Feb 28, 2008
filing date -
Feb 28, 2007
priority date (Note) -
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Abstract
A system and method for managing hold times during automated call processing is provided. A call is received from a caller and assigned to a call session. Data is obtained from the caller and evaluated for caller attributes related to the call session. Hold times are identified during the call session. Response content is customized for at least one of the hold times using the caller attributes. The customized response content is provided to the caller during that hold time.
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