Information Technologies Operations Performance Benchmarking
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United States of America Patent
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Issued Date -
Aug 28, 2008
app pub date -
Feb 28, 2007
filing date -
Feb 28, 2007
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Abstract
A proactive IT infrastructure support system is set forth which provides operations performance benchmarking. The operations performance benchmarking makes use of data that is available from a direct supply model. The operations performance benchmarking collects, analyzes, and formats the data into a single, easy-to-use interface that provides customers an ability quickly evaluate absolute performance of key IT performance metrics and to evaluate relative performance by comparing the results to the customer's choice of a variety of external benchmarks (such as industry peers) and internal benchmarks (site vs. site, and performance to Service Level Agreement).
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