CUSTOMER SERVICE MARKETING
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United States of America Patent
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N/A
Issued Date -
N/A
app pub date -
May 16, 2008
filing date -
Jun 28, 2004
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
Customer service marketing is disclosed. After a customer communication is received and the customer is assigned to a service agent, service request information may be received from the service agent after the service request information is obtained by the service agent from the customer. A service response information may be provided to the service agent. A plurality of current offers may be obtained. A compendium score for each of the current offers may be prepared. At least one of the current offers may be selected to be provided to the customer based on the compendium scores. Cue information may be provided to a service agent based on the selected offer. The customer may be transferred to a specialist to facilitate the customer's purchase of a product or service described in the selected offer.
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