Method and apparatus for normalizing service level agreements in a network
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United States of America Patent
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Mar 29, 2011
Grant Date -
Oct 23, 2008
app pub date -
Jul 2, 2008
filing date -
Dec 30, 2002
priority date (Note) -
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Abstract
This disclosure provides a method and apparatus for normalizing service level agreements across entire networks. By utilizing a new parameter called the virtual call count, a wholesale network provider can monitor a variety of related network status indications and provide to their customers increased insight into the nature of the service level rejections that they experience. Existing service level agreement processors can be equipped with the additional functionality of calculating the virtual call count to form an apparatus for normalizing service level agreements.
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