System And Method For Requesting A Support Service From An Electronic Trading System
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United States of America Patent
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N/A
Issued Date -
Nov 13, 2008
app pub date -
May 8, 2007
filing date -
May 8, 2007
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system for providing a support service includes a memory and one or more processors. The memory stores context information associated with a trader of a trading system. The processors provide a button that when selected initiates the communication of a support service request requesting a support service for the trader. The processors receive the support service request. A communication session with a support entity is established in order to provide the support service to a client system of the trader, where the communication session allows the support entity to communicate with the client system. The processors send the context information to the support entity.
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