System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
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United States of America Patent
Stats
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Jun 26, 2012
Grant Date -
Dec 4, 2008
app pub date -
Feb 6, 2008
filing date -
Mar 30, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
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