Method and System for Customer Transaction Request Routing
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United States of America Patent
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N/A
Issued Date -
Mar 5, 2009
app pub date -
Sep 18, 2007
filing date -
Aug 30, 2007
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system (100) and method (900) for routing customer transaction requests, such as electronic installment loan applications (101) is provided. The routing facilitates efficient workflow between a plurality of customer service centers (103, 104, 105) by generating a number within a predetermined range and associating it with the incoming customer transaction request. Each customer service center (103, 104, 105) has associated therewith a subset range of the predetermined range. A queue item builder (110) builds a queue item by querying a database (109) to determine to which customer service center (103, 104, 105) the customer transaction request is to be sent based upon the number and the subset ranges associated with each customer service center (103, 104, 105). A routing module (111) then directs the customer transaction request to the proper customer service center (103, 104, 105).
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