One number, intelligent call processing system
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United States of America Patent
Stats
-
May 15, 2012
Grant Date -
Mar 19, 2009
app pub date -
Nov 19, 2008
filing date -
Jun 10, 1996
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.
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