Intent management tool for identifying concepts associated with a plurality of users' queries
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United States of America Patent
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Jul 15, 2014
Grant Date -
Apr 2, 2009
app pub date -
Aug 14, 2006
filing date -
Aug 14, 2006
priority date (Note) -
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Abstract
Linguistic analysis is used to identify queries from a plurality of users over a period of time that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. The said intent categories are used in identifying ontologies associated with the intent categories to help in selecting concepts as ontology parameters.
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