System and methods for determining trends in electronic communications

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United States of America Patent

PATENT NO 10419611
APP PUB NO 20090103709A1
SERIAL NO

12286169

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Abstract

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The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.

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Patent Owner(s)

  • MATTERSIGHT CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brown, Douglas Austin, US 105 2614
Conway, Kelly Lake Bluff, US 55 1617
Danson, Christopher Austin, US 73 2101
Gustafson, David Lake Forest, US 72 2302
Yengoyan, Alan Chicago, US 2 32

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