SERVICE REQUEST SYSTEM WITH NATURAL SERVICE PROVIDER PROFILING AND METHODS THEREOF
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United States of America Patent
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Issued Date -
Jul 2, 2009
app pub date -
Jan 2, 2008
filing date -
Jan 2, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for managing service requests performs the steps of loading profile settings for service providers, where the profile settings comprise a two dimensional matrix of actions and objects, processing a work order by determining task involved in the accomplishment of the work order, mapping the profile settings into a hierarchy of determined tasks of the work order and providing a listing of service providers for the work order through results of the mapping step.
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