Method and System of Addressing a Condition Experienced by a Customer When Using A Network
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Jul 9, 2009
app pub date -
Jan 7, 2008
filing date -
Jan 7, 2008
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method can be used to address a condition experienced by a customer when using a network. The method can include receiving a first communication from the customer, wherein the first communication is related to the condition of a video content as experienced by the customer, reviewing a log for an alarm, and testing a portion of the network that would process the video content, wherein testing generates a test result. The method can also include correlating the condition to a service parameter, an alarm, a maintenance event, a test result, or any combination thereof. The method can further include sending a second communication to the customer related to the condition. In one embodiment, the method can be fully or partly automated using a system.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully