CALL TRANSFER BETWEEN DIFFERING EQUIPMENT
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United States of America Patent
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N/A
Issued Date -
Jul 9, 2009
app pub date -
Jan 8, 2008
filing date -
Jan 8, 2008
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
Generally, the invention is a device, method, and system for transferring a communication session from a first call center to a second call center. An exemplary system may have a first call center and a second call center. The first call center may have a first call management device, a call information posting device, and one or more agent communication terminals. The first call management device connects at least one telephone call from a customer to an agent communication terminal of the first call center. The call posting device produces a webpage of contact information associated with the customer. The second call center may have a second call management device different from the first call management device, a call information retrieving device, and one or more agent communication terminals. The call information retrieving device accesses the webpage. The second call management device uses the contact information to connect a call from an agent communication terminal of the second call center to the customer.
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