System and method for customer feedback
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Sep 17, 2009
app pub date -
Mar 11, 2008
filing date -
Mar 11, 2008
priority date (Note) -
Published
status (Latency Note)
Importance
Abstract
A method for managing customer feedback. The method includes receiving a recording of spoken customer feedback in a server data processing system and transcribing the customer feedback in the server data processing system to produce a transcript. The method also includes storing the transcript in a customer feedback database and generating and storing an index of the transcript. The method also includes identifying words in the transcript that correspond to predefined keywords and generating a report according to the identified words and the transcript. There is also a corresponding data processing system.
First Claim
Family
International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully