Accumulative decision point data analysis system for telephony and electronic communications operations
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United States of America Patent
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Sep 6, 2011
Grant Date -
Oct 1, 2009
app pub date -
Jun 8, 2009
filing date -
May 1, 2006
priority date (Note) -
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Abstract
A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.
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