Real-Time Help Services for Web Applications
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United States of America Patent
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N/A
Issued Date -
Nov 19, 2009
app pub date -
May 15, 2008
filing date -
May 15, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A help service includes proxying a web application page between a user web browser and a web application server. The help service includes providing the web application page to a customer service representative (CSR) web browser and opening a live communication channel for human communication between a user and a customer service representative. In some embodiments, from within a user network, a user help request is generated from a user web browser and received from a help server. The web application page may be transmitted over the Internet to the CSR web browser. In some embodiments, the CSR web browser may operate as a COMET client, the user web browser may act as an AJAX server-side processor, and the user web browser may operate as a COMET client for receiving updates to the web application page.
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