Session board controller based post call routing for customer feedback application

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United States of America Patent

PATENT NO 8199896
APP PUB NO 20090290701A1
SERIAL NO

12125088

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Abstract

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Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.

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Patent Owner(s)

Patent OwnerAddress
NICE LTD13 ZARCHIN ST P O B 4122 RA'ANANA 4362241

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Baruch, Uzi Maale Adumim, IL 5 304
Hassidi, Offer Kiriat Ono, IL 3 344
Hayner, Omri Hogla, IL 5 325
Liberman, Ben-Ami Hadas Netanya, IL 7 356
Mart, Beeri Hod HaSharon, IL 2 75
Portman, Leon Rishon Lezion, IL 33 820
Weiss, Shay Ra′anana, IL 7 67

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