METHOD FOR ASSOCIATING CONFIGURATION ITEMS TO INCIDENTS
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United States of America Patent
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Issued Date -
Dec 17, 2009
app pub date -
Jun 13, 2008
filing date -
Jun 13, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Techniques for automatically associating at least one configuration item (CI) to an incident are provided. The techniques include parsing an incident, wherein parsing the incident comprises annotating the incident with zero or more annotations and extracting at least one keyword from the incident, and associating each of the zero or more annotations and the at least one keyword with at least one configuration item (CI), wherein associating the zero or more annotations and at least one keyword with at least one CI comprises keyword searching and relationship traversal.
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