VOICE OVER IP ADAPTER
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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app pub date -
Sep 10, 2009
filing date -
May 9, 2006
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A headset and adapter that converts between Voice Over Internet Protocol (VOIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset is disclosed. A VoIP terminal receives and transmits VoIP instructions and application program interface instructions over a contact center network. An audio terminal receives an audio signal from a microphone and transmits an audio signal to a speaker. A processor of the adapter converts a received VoIP signal to the transmitted audio signal and converts the received audio signal to a transmitted VoIP instruction.
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