System and Method for Improved Information Sharing by Repair Facilities for Managing Rental Vehicle Reservations
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United States of America Patent
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N/A
Issued Date -
Jan 28, 2010
app pub date -
Jul 23, 2008
filing date -
Jul 23, 2008
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method and system are disclosed for managing a rental vehicle reservation wherein the need for reservation managers to follow-up with repair facilities to gain additional information about repair work to disabled vehicles can be greatly reduced if not eliminated. Upon receipt of an update from a repair facility as to repair work for a disabled vehicle that pertains to a replacement rental vehicle reservation, an appropriate set of follow-up questions is directed to the repair facility by automated processes without the need for human intervention by the reservation manager. Furthermore, to support flexibility with respect to different informational needs by different purchasers of replacement rental vehicle services, the set of follow-ups questions that is selected and directed to repair facilities can vary based on a number of parameters.
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