Premises enabled mobile kiosk, using customers' mobile communication device

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United States of America Patent

PATENT NO 10375244
APP PUB NO 20100036670A1
SERIAL NO

12186905

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.

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Patent Owner(s)

  • AVAYA INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hill, Deborah Broomfield, US 2 52
Kiefhaber, Sarah H Longmont, US 7 672
Kohler, Joylee E Nothglenn, US 38 5604
Sobus, Katherine A Wilmington, US 13 856
Thomson, Rodney A Westminster, US 28 1149

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