Method of Scheduling a Workforce Constrained By Work Rules and Labor Laws
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United States of America Patent
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Issued Date -
Mar 25, 2010
app pub date -
Jul 3, 2008
filing date -
Jul 3, 2008
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Abstract
A method and apparatus are provided for evaluating a plurality of work schedules containing scheduling information for a plurality of agents of an organization. The method includes the steps of providing a rule plug-in, defining a rule from the plug-in by associating an agent scheduling characteristic with the plug-in, comparing the agent scheduling characteristic with a set of agent scheduling entries of each agent within each of the plurality of work schedules and selecting a work schedule of the plurality of work schedules for use by the organization based upon the comparison.
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