INFERENTIAL BUSINESS PROCESS MONITORING

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United States of America Patent

APP PUB NO 20100082379A1
SERIAL NO

12241989

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods, systems and computer program products for inferential business process monitoring. Exemplary embodiments include an inferential business process monitoring method, including deriving an optimal set of key performance indicators from a service level agreement specification, determining metrics to compute the key performance indicators from the service level agreement specification, assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators, deploying the monitoring agents and delivering key performance indicator metrics observed by the monitoring agents.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chan, Allen VC Markham, CA 2 13
Coulthard, Phil S Aurora, CA 7 19
Jacobsen, Hans-Arno Toronto, CA 14 201
Litani, Helena Thornhill, CA 12 131
Muthusamy, Vinod Toronto, CA 39 267
Waterhouse, Julie F Markham, CA 1 8

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