METHOD AND COMPUTER FOR CREATING COMMUNICATOR'S SCHEDULE
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United States of America Patent
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Issued Date -
Apr 8, 2010
app pub date -
Jan 25, 2008
filing date -
Jan 29, 2007
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A computer (server 10) stores at least data describing the skills of each of a plurality of communicators in a storage unit (120). The computer receives, from a manager at a contact center, an input for specifying the number of communicators to be assigned to each of a plurality of skills of communicators for each time period of a task, and further stores data describing the number of personnel designated by the received input into the storage unit (120) for each time period of the task. According to the stored data describing the number of personnel, the computer creates the schedules of the plurality of communicators for each time period of the task.
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