Method of providing customer services
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United States of America Patent
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Sep 13, 2011
Grant Date -
Apr 22, 2010
app pub date -
Dec 23, 2009
filing date -
Sep 4, 2002
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.
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Family
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