Importance

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Abstract

For clearly identifying a product recorded in an image file provided by a client terminal, a method for identifying a remote pattern method is provided for preventing disputes between consumers and shopping websites. Such disputes are often caused when a conventional shopping website just searches products required by a consumer based on messages provided by the consumer. In the provided method, an image file of a required product of a consumer is identified by a customer service terminal for generating a plurality of keywords related to the required product. The keywords are then inputted into a database for searching. Detailed information about the required product is found according to search results. After the detailed information is examined by the customer service terminal, the examined detailed information is returned to the client at the client terminal.

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First Claim