Evaluating service level agreement violations
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United States of America Patent
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Jan 24, 2012
Grant Date -
May 6, 2010
app pub date -
Oct 31, 2008
filing date -
Oct 31, 2008
priority date (Note) -
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Abstract
A technique for evaluating service level agreement (SLA) violations occurring in a computing system with agreed-upon model for exemptions is provided. The technique includes storing in a memory a model of the SLA and identifying occurrence of an SLA violation in a computing system that is providing services under the SLA. Based on the stored model, the technique further determines if the SLA violation is exempted from a penalty.
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