GRAPHICAL USER INTERFACE UNIT FOR PROVISIONING AND EDITING OF BUSINESS INFORMATION IN AN APPLICATION SUPPORTING AN INTERACTION CENTER
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United States of America Patent
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N/A
Issued Date -
Jun 10, 2010
app pub date -
Dec 4, 2008
filing date -
Dec 4, 2008
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method and a system are described that involve a graphical user interface (GUI) for provisioning and editing of an account's business information in an interaction center. In one embodiment, the GUI includes a navigation panel and a set of predefined navigation links in the navigation panel. The GUI further includes a main screen that displays business information for an account in response to selecting a navigation link from the set of predefined navigation links and an editable table that contains the business information for the account, wherein the editable table is displayed in the main screen.In another embodiment, the method includes selecting a navigation link from a set of predefined navigation links in a navigation panel. The method further includes displaying business information for an account, within a main screen, in response to selecting the navigation link. And finally, editing the displayed business information according to requests of the account.
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Cited Art Landscape
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