INCIDENT REPORTING IN A MULTIMEDIA CONTENT DISTRIBUTION NETWORK
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United States of America Patent
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Issued Date -
Jun 10, 2010
app pub date -
Dec 5, 2008
filing date -
Dec 5, 2008
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method and system for reporting incidents on a multimedia content distribution network (MCDN) includes generating user service alerts when a disruption to a channel of the multimedia content is observed. The user service alert may be generated at a client of the MCDN and recorded along with a timestamp and a channel indicator. A remote control device may be equipped to generate the user service alert. A support event may be generated in response to receiving the user service alert. The support event may cause the disruption to be investigated and a status report to be sent back to the client.
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Cited Art Landscape
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