Automated Transportation Call-Taking System
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United States of America Patent
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app pub date -
Feb 3, 2010
filing date -
Feb 11, 2002
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Abandoned
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Abstract
An automated, scalable call-taking system integrates with existing telephony infrastructures and enables, through use of speech recognition, DTMF detection, text-to-speech (TTS), and other related software or hardware, the inputting, access, and retrieval of information to and from multiple back-end dispatch and booking systems without the need for a human operator.
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