System, method and computer-readable medium for provision of real time support to a computer user
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Aug 12, 2010
app pub date -
Feb 9, 2009
filing date -
Feb 9, 2009
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system, method and computer-readable media for enabling verbal communications between a computer user and a support representative are provided. In a computer network comprising a computer and a support workstation, the method includes (a.) receiving a support request at a workstation via a computer network, (b.) initiating a communications session between the computer and the workstation; and (c.) establishing a real time verbal discussion between a user of the computer and an operator of the workstation, wherein the operator attempts to support the user in achieving a goal by means of the computer network. Optionally, the support representative may send and/or receive graphical and textual information, to include screen shots and graphical user interface instructions.
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