System and method for automatic insertion of call intelligence in an information system

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United States of America Patent

PATENT NO 10318922
APP PUB NO 20100235223A1
SERIAL NO

12405197

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

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Patent Owner(s)

  • FONALITY, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lyman, Christopher M Los Angeles, US 22 862

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