SYSTEM AND METHOD FOR DETERMINING A USER REQUEST
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United States of America Patent
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Issued Date -
Sep 30, 2010
app pub date -
Mar 26, 2009
filing date -
Mar 26, 2009
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for determining a user request involves receiving an image at a call center and generating a mathematical representation associated with the image. The method further includes using the image mathematical representation and a pre-selected image mathematical representation (previously associated with an action) to identify a user request that is associated with the image. Also disclosed herein is a system for accomplishing the same.
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