METHOD, SYSTEM AND COMPUTER PROGRAM FOR FURNISHING INFORMATION TO CUSTOMER REPRESENTATIVES
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United States of America Patent
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Issued Date -
N/A
app pub date -
Aug 30, 2006
filing date -
Feb 1, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for providing scripts to customer representatives includes the steps of: receiving from a client computer information identifying a customer, a product, and a workflow; determining a script based on the received product and workflow information; obtaining the determined script, the script comprising text and variables, from a database; replacing the variables in the determined script with text in accordance with at least the received customer identification information to provide a customized script; and providing the customized script to the client computer for display.
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