Method and system for contacting a prospect or requestor immediately after a request for product information
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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N/A
Issued Date -
Nov 25, 2010
app pub date -
Mar 8, 2010
filing date -
Mar 6, 2009
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A product information request is received via of the internet by way of a webform. The webform is parsed to extract requestor information which includes information about the product and the requestor. A database of salespeople is queried to find the most appropriate salespeople to be called based on the product request and requestor's information. These salespeople are called until one of them answers. Upon answering, the requestor's information is spoken to the salesperson by electronically converting text to speech, and the salesperson is placed on hold. Around this time, the requestor is called. The salesperson can hear the requestor being called. When the requestor answers, the salesperson's hold is removed and the salesperson and requestor can speak.
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