RULE BASED MULTIMEDIA COMMUNICATION SYSTEM ON WEB PAGES
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United States of America Patent
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-
N/A
Issued Date -
Dec 2, 2010
app pub date -
May 27, 2009
filing date -
May 27, 2009
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A computer implemented process to support communication with a web site visitor includes rendering one or more web pages to be viewed by a web site visitor in a session; matching a customer service agent to the website visitor based on one or more predetermined rules and information from the session; and initiating multi-media communication requests to the web site visitor and the customer service agent based on a predetermined rules.
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