COMMON INTERACTION LOG REPOSITORY WITH ADVANCED CONTENT MANAGEMENT CAPABILITIES
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United States of America Patent
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N/A
Issued Date -
Apr 21, 2011
app pub date -
Oct 16, 2009
filing date -
Oct 16, 2009
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A communication is received at a communications center, from a user initiated via a first interactive session over a first service channel. First interaction data associated with the first interactive session is stored in at least one database, either concurrently with the first interactive session or upon termination of the first interactive session. At least one processor retrieves the first interaction data when a subsequent interactive session is initiated, by either of the user or an agent, via at least one of the first service channel and a second service channel and subsequent interaction data is obtained.
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