Importance

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Abstract

A method and system for monitoring the success level with which application software is being used by customers so that its successful use can be encouraged. Factors that are common to customers known to be using the software are identified and used in an algorithmic process to generate a success level score for each customer or for each plurality of customers as a measure of how successfully the customer or the combined plurality of customers is using the software. Factors that are inapplicable to a particular customer are excepted from the algorithmic process for that customer. Any factor that is being used collectively by the customers at a high level of success is removed and replaced by a new factor to assure continuing accuracy of the success level score. The scores and other data can be displayed in a number of ways useful both to the customers and the software supplier.

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First Claim