CONTACT EXPECTANCY AND NORMALIZATION
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United States of America Patent
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Issued Date -
May 5, 2011
app pub date -
Nov 3, 2009
filing date -
Nov 3, 2009
priority date (Note) -
Abandoned
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Abstract
Contact expectancy and normalization is described. A product can be normalized based on product complexity. The normalized product can be compared to a database of products having a similar product complexity to determine contact expectancy for the product. When a quantity of contacts is received, the quantity of contacts can be weighed based on the normalization of the product. The weighed quantity can then be compared to other weighed quantities of other products to facilitate an understanding of whether a product has an issue and/or achievement and to facilitate the allocation of quality control resources within an organization.
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