METHOD AND APPARATUS TO MANAGE A WORKFORCE
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United States of America Patent
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N/A
Issued Date -
May 12, 2011
app pub date -
Nov 5, 2010
filing date -
Nov 7, 2009
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for managing a workforce is provided. The method includes identifying customer interactions corresponding to an initial work volume handled by a workforce, and identifying comments within the customer interactions related to at least one performance goal used to generate the initial work schedule. The method also includes generating feedback information based on the comments to be used when generating a subsequent schedule.
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Cited Art Landscape
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